16500 Privacy Policy — User Data Protection
Your privacy is our priority. This document clearly explains how 16500 collects, uses, stores, and protects the personal information of Malaysian users.
Updated: January 2026Information We Collect
When you register for or use the 16500 platform, we collect various categories of information to enable services to be delivered safely and effectively. The information collected includes:
Account Information
This includes your full name, date of birth, email address, phone number, and account password. This information is collected during the registration process and is used to verify your identity and enable secure login.
Device & Browser Information
We collect technical information such as device type, operating system, smartphone model, web browser type, IP address, and language settings. This data is used to optimise your platform experience and detect any suspicious access to your account.
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information relating to the payment method you use — such as your registered bank account number or e-wallet name. We do not store your credit card details or online banking passwords.
Cookies & Usage Data
The 16500 platform uses cookies and similar tracking technologies to record usage patterns, pages visited, session duration, and display preferences. This data helps us improve the interface and personalise your experience based on your browsing behaviour.
Purpose of Data Use
16500 uses the information collected for legitimate and limited purposes. We do not use your data for anything unrelated to the delivery of platform services. The primary purposes for which data is used include:
- Account Management — Handles user registration, login, password recovery, and identity verification.
- Transaction Processing — Facilitating deposits and withdrawals in MYR and maintaining accurate financial records.
- Platform Security — Detecting and preventing fraud, unauthorised access, system manipulation, and activities that violate the terms of service.
- Service Improvements — Analysing usage patterns to improve the platform's interface, performance, and functionality.
- Service Communications — Sending account-related notifications, policy updates, and relevant transaction information.
- Legal Compliance — Complying with reporting or record-keeping obligations under applicable Malaysian legislation.
16500 will not use your data for third-party marketing purposes without your explicit consent.
Cookies, Storage & Data Security
Use of Cookies
The 16500 platform uses both session cookies and persistent cookies. Session cookies are automatically deleted when you close your browser, while persistent cookies are stored for a set period to enable a smoother experience on future visits. You can manage or block cookies through your browser settings, though this may affect certain platform features.
Data Retention
All personal data is stored on protected servers. Data is retained for as long as your account remains active or as long as necessary to fulfil the purposes stated in this policy. Upon account closure at the user's request, data that is no longer required for legal or security purposes will be deleted within a reasonable timeframe.
Data Security
16500 uses SSL (Secure Socket Layer) encryption to protect all data transmissions between your device and our servers. Access to users' personal data is restricted to staff who require it for operational purposes only, and all personnel are bound by strict confidentiality obligations.
Sharing Information with Third Parties
16500 does not sell, rent, or disclose users' personal data to third parties for marketing purposes. However, in the following limited circumstances, data sharing may occur:
- Payment Service Providers — Minimum required transaction data is shared with approved payment providers to process deposits and withdrawals in MYR.
- Technical Service Providers — Infrastructure and software providers who assist in operating the platform may have limited access to system data. All such parties are bound by strict confidentiality agreements.
- Legal Requirements — 16500 may disclose user information if required by a court order, directive from the relevant authorities, or applicable Malaysian law.
- Fraud Prevention — In cases involving fraud investigations or serious security matters, relevant information may be shared with the appropriate authorities.
In all of the above situations, we share only the minimum information necessary and always strive to protect users' privacy interests.
User Rights & How to Contact Us
Right to Access & Correction
You have the right to access the personal information we hold about you at any time. If any details are inaccurate or outdated, you may request a correction through your account settings or by contacting our support team. 16500 will process correction requests within a reasonable timeframe.
Right to Data Deletion
You have the right to request deletion of your personal data upon account closure, subject to any applicable legal record-keeping requirements. Deletion requests can be submitted to our support team and will be processed in accordance with the relevant guidelines.
Privacy Policy Amendments
16500 reserves the right to amend this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or their registered email address. Continued use of the platform after any amendments take effect will be deemed as acceptance of the updated policy.
Contact Our Team
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please reach out to us through the following channels:
- Email: [email protected]
- Live Chat: Available on platform (login required)
- Additional information: FAQ
Your Data, Our Protection
Your trust is the foundation of the 16500 platform. Create an account today and enjoy a safe, transparent, and responsible online entertainment experience.